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Full Customer Service

AEI SOLUTION

Full
Customer
Service

Are you looking for a reliable

after-sales service provider?

AEI Solution designs with your peace of mind in mind, offering both preventive and corrective maintenance services throughout the term of our Maintenance Agreement. Trusted by clients to manage over 20 projects, we provide 24/7 support through our Online Remote system and ensure the availability of spare parts, allowing you to operate continuously and efficiently.

Maintenance Agreement (MA)

Support Online
Call & Remote

PM
Preventive Maintenance

CM
Corrective Maintenance

Ready for
Spare part

Full Customer service

With over 10 years of experience in automated warehouse systems, we have a highly skilled team of specialists who are directly trained in project implementation. Our team is adept at planning, managing, and delivering customer services efficiently. We provide regular summary reports to keep you informed about the status of your system, helping you make informed decisions for ongoing improvements and developments.

Spare Part

We have established strong connections with local suppliers who are ready to provide parts and equipment promptly. This ensures immediate availability for replacements, reducing repair costs and minimizing downtime. By addressing machine malfunctions swiftly, we help prevent disruptions and potential business losses, so you can have confidence that issues will be resolved quickly and effectively.

Team Service Support

At AEI Solution, we offer comprehensive service support with our dedicated team available 24/7 via call-in and chat applications. We respond swiftly to reported issues and take immediate action to resolve them. Additionally, our Online Remote Service operates around the clock, allowing us to diagnose and provide targeted advice on issues using our Online Remote system for all projects we have installed and designed. This service not only helps identify and address potential faults but also analyzes system performance to minimize downtime.

All these services are covered under our Service-Level Agreement (SLA), designed to ensure that customers receive prompt, effective resolutions and detailed service reports every time.